Account Data: Name, email address, phone number, role (resident, board member, property manager).
Association Data: Property details, documents, communications, service requests.
Usage Data: Device information, log files, interaction history.
We collect only the data strictly necessary for operating the platform, providing essential association services, and complying with applicable legislation.
All personal data is encrypted at rest and during transmission.
Access to decrypted data is limited to the individual user and authorized association administrators.
HOAVER staff and third-party providers cannot access decrypted personal data.
Payments are handled by third-party processors selected by each association.
HOAVER does not store or process payment card information.
Users are subject to the privacy and security policies of the payment processor.
Personal data is retained only as long as necessary for providing services or as required by applicable law.
Upon request for data deletion, HOAVER will delete or anonymize all data, except where retention is legally required.
Financial records (invoices, payment confirmations, transaction logs) may be retained for the legally required period in accordance with EU regulations.
Where possible, data that is no longer needed is anonymized so that it can no longer be associated with an identifiable person.
We use cookies to improve user experience and collect analytical data. No personal data is tracked without consent.
Under GDPR, users may request: access, rectification, deletion, restriction, portability, and opposition to the processing of personal data. Requests can be submitted through the contact form on HOAVER.eu.
We may update this policy periodically. Updates will be published with a revised effective date.